Privacy Policy

1. Who We Are

The Blue Neighbor is a marketing and contractor matching service based in South Florida, Florida. We connect homeowners seeking epoxy flooring services with licensed local contractors. We do not perform flooring services ourselves. We are compensated by the contractors in our network for connecting them with interested homeowners.

2. Information We Collect

We collect the following categories of personal information when you submit a form on our website:

• Full name
• Phone number (mobile and/or home)
• Home or property address
• ZIP code
• Email address
• Flooring project details (square footage, timeline, surface type, budget)
• Any other information you voluntarily provide

We also automatically collect: IP address, browser type, device type, pages visited, time spent on site, and referral source via cookies and tracking pixels.

3. How We Use Your Information

We use your personal information to:

• Match you with licensed epoxy flooring contractors in your area
• Contact you regarding your flooring inquiry
• Send follow-up communications about flooring services
• Fulfill our contractual obligations to our contractor clients
• Improve our platform, marketing campaigns, and ad targeting
• Comply with applicable laws and regulations

4. Sale and Disclosure of Personal Information

IMPORTANT: We sell and transfer your personal information to third-party epoxy flooring contractors. This is a core and disclosed function of our business model. By submitting your information on our website, you expressly consent to this sale and transfer.

We may share or sell your data with:

• Licensed epoxy flooring contractors in your geographic area who compensate us for connecting them with interested homeowners
• Our marketing partners and advertising platforms (Meta, Google) for ad targeting and measurement
• Service providers who assist with our operations (CRM platforms, email providers, analytics tools) under confidentiality agreements
• Successors in the event of a business sale, merger, or acquisition
• Law enforcement or government authorities when required by law

We do not sell your information to industries unrelated to home improvement or flooring services.

5. Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of the sale of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at: legal@theblueneighbor.com

We will respond to verified requests within 45 days. We will not discriminate against you for exercising your privacy rights.

6. TCPA & Communications Consent

By submitting your phone number, you consent to receive telephone calls, SMS/text messages, and prerecorded or artificial voice messages from The Blue Neighbor and/or epoxy flooring contractors to whom your information has been provided, including via autodialed systems, even if your number is on a Do-Not-Call registry.

• Consent is NOT required to receive services
• Message and data rates may apply
• Reply STOP to any text message to opt out
• To opt out of calls, notify the caller directly or email legal@theblueneighbor.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our contractor relationships, and comply with legal obligations. You may request deletion at any time by contacting us. Some information may be retained longer if required by law.

8. Cookies & Tracking Technologies

We use the following tracking technologies:

• Meta Pixel: tracks ad performance and website activity for Facebook/Instagram advertising
• Google Analytics: measures site traffic and user behavior
• Cookies: small files stored in your browser to remember preferences and track sessions

You may disable cookies in your browser settings, though this may affect site functionality. You may opt out of Meta's tracking at facebook.com/settings and Google's tracking at myaccount.google.com/data-and-privacy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Florida Privacy Rights (Florida Digital Bill of Rights)

Florida residents have the right to:

• Know what personal data is collected about them
• Access and correct their personal data
• Delete their personal data
• Opt out of the sale of personal data
• Non-discrimination for exercising these rights

To submit a Florida privacy request, email: legal@theblueneighbor.com

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately at legal@theblueneighbor.com and we will delete it.

12. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is 100% secure. We cannot guarantee the absolute security of your data.

13. Changes to This Policy

We may update this Privacy Policy at any time. The Effective Date at the top of this page will reflect the most recent revision. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

The Blue Neighbor

South Florida, FL

Email: legal@theblueneighbor.com

Website: www.theblueneighbor.com

For privacy requests, opt-outs, or questions about this policy, email us at legal@theblueneighbor.com. We will respond within 45 days.